FAQ & SHIPPING

Orders will be shipped within 2-3 business days of being placed. Sale/launch week orders might take up to 5-7 business days.

Delivery within Canada generally takes between 2-8 business days once shipped depending on the location. For the US, it takes around 3-9 business days.

We charge a flat shipping fee of $10 to all customers across Canada and the USA. A cart value of over $90, guarantees free shipping.

Orders under $90 = $10 shipping

Orders over $90 = Free Shipping 

Orders with a subtotal (before taxes and after all discounts) of $60 CAD / $60 USD or more qualify for free shipping.

We always stand by our product so if you ordered the wrong size or are not completely satisfied with your order, please send us an email at hello@atlivclothing.com and we can get your order sorted out!  However, please note that all sale purchases are final and cannot be returned or exchanged.

We are located in , Hamilton Ontario, Canada.

Our wholesale opportunities are limited, please email us at hello@atlivclothing.com for further information.

Currently, we ship within Canada and U.S.

To make a change or cancel an order, you have up to 2 hours to get in touch from the time you complete the checkout process. We will do our best to accommodate any changes, however, if your request is made outside of the 2-hour window, the original order will be processed and shipped. Please email hello@atlivclothing.com  for any questions or concerns.

Please email hello@atlivclothing.com to inquire about an online credit balance.

Once the carrier picks up the package, it is then their responsibility for lost and/or misplaced packages, however, we will do whatever we can to assist should this happen.  If needed, we will launch an investigation with the carrier and will do our best to ensure your ATLIV pieces get to you. (Please note these investigations generally take up to 5 business days to be settled.)

Your login is your email address.

Go to “My account.” At the top right of the homepage, click on the login page, then on: “Forgot your password?” We will send you your password to your email address.

Yes, you can. Go to your “Account” and login. There you’ll be able to modify any information.

Yes, although we will be sad to see you go. If you do want to leave us, just click on the “unsubscribe” link at the bottom of any newsletter.

Find all your previous purchases under “My Orders”, in your “Account”.

We would be more than happy to assist you. You can contact us either by email: hello@atlivclothing.com or by phone: +1 609-722-1675. Please note our contact hours are from Monday - Saturday 11 AM – 11 PM EST

We always recommend sizing up so that your child gets more wear out of the garment. You can also look at our Size Guide to determine the right size for your little one(s). 

Please note, our items are all pre-shrunk, but as with all cotton items, there may be some additional minimal shrinkage. It's best to follow the wash care instruction attached to the garment.

If you have any other questions or inquiries, please email us at hello@atlivclothing.com and we'd be happy to help. 

All ATLIV clothing is designed with love from our studio in Canada and carefully crafted in India. Our fabrics are knit locally from GOTS (Global Organic Textile Standard) certified organic cotton yarn. Our fabrics are dyed using non-toxic, low-impact dyes from renewable sources (no formaldehyde or other harsh chemicals are used at all in the dying process). Our preferred partners have all the compliance certificates to produce GOTS garments. Hand embroidery and machine embroidery are with smaller partners, often family-owned businesses that manufacture smaller batches and limited runs.

Please contact hello@atlivcloting.com and we can direct your email to the appropriate team member.

Please email hello@atlivclothing.com and we will get things sorted for you.

You can contact us directly either by email: hello@atlivclothing.com or by phone: +1 609-722-1675 from Monday - Saturday11 AM – 11 PM EST.